Product Warranties

Our industry leading warranty demonstrates how North Star backs the quality and dependability of each softener. Warranty Policy North Star Water Conditioning, St.Paul, MN, warrants water treatment products as stated herein: From the date of installation, within the warranty period described below, we will repair or replace any part which we find defective because of faulty materials and workmanship, or corrosion. You pay only freight to our factory and local labor charges. Water Softeners Warranty From Date Of Installation:

Model NSC25ED & NST25ED NSC30UD NSC30UD1 & NSC40UD1 & NST45UD1 & NST70UD1 NSC15ED
Complete Unit 1 Year 1 Year 1 Year 1 Year
Electronic Control Board 3 Years 3 Years 3 Years 3 Years
Control Valve 3 Years 3 Years 3 Years 3 Years
Salt Storage Tank 10 Years 10 Years 10 Years 10 Years
Mineral Tank 10 Years 10 Years 10 Years 10 Years
Drinking Water Systems Warranty From Date Of Installation:
Model Reverse Osmosis System NSRO42C4
All Parts 1 Year
RO Cartridge Membrane 90 Days*
Undersink Water Filter Housing System n/a
Water Filter n/a
Specialty Water Filtration Systems Warranty From Date Of Installation:
Model Iron NSAIIF Sediment NSSFSSA & NSAPFSSA Taste & Odor NSTOSSA & NSAPFSSA Neutralizer NSANSSA & NSAPFSSA All Purpose NSAPFSSA & NSAPFXLA
Complete Unit 1 Year 1 Year 1 Year 1 Year Electronic Control Board
3 Years 3 Years 3 Years 3 Years Control Valve 3 Years
3 Years 3 Years 3 Years Salt Storage Tank 10 Years 10 Years
10 Years 10 Years Mineral Tank 10 Years 10 Years 10 Years
10 Years
Whole House Filtration Systems Warranty From Date Of Installation:
Model Whole House Filter WHFS Whole Home Sediment Filter EP-ASF1 EcoPure Central Water System EPWHCW
Complete Unit 1 Year 1 Year 1 Year
Electronic Control Board n/a n/a 3 Years
Control Valve n/a n/a 3 Years
Mineral Tank n/a n/a 10 Years
* Ninety (90) days on the RO Cartridge Membrane, if it fails to remove 70% of the total dissolved solids, as analyzed by an approved water analysis laboratory. ** If the Undersink Water Filter Housing System is defective, warranty service is provided by your local dealer where you purchased it, or return it postage or freight prepaid, to North Star Water Conditioning, POB 64310; St. Paul, MN 55164–4310. General Conditions Damage to any part of this water conditioner because of misuse, misapplication, neglect, alteration, accident, installation or operation contrary to our printed instructions, or damage caused by any unusual force of nature such as, but not limited to, freezing, flood, hurricane, tornado, or earthquake is not covered by this warranty. In all such cases, regular parts and service charges will apply. We assume no warranty liability in connection with this water conditioner other than specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. We do not authorize any person or representative to assume for us any other obligations on the sale of this water conditioner. Should a defect or malfunction occur, contact your contractor. If you are unable to contact your contractor, return the part, freight prepaid, directly to the factory at the address below. Enclose with the part a full description of the problem, with your name, full address, date purchased, model and serial numbers, and selling contractor’s name and address. We will repair or replace the part and return it to you at no cost if our repair department determines it to be defective under the terms of the warranty. This warranty gives you specific legal rights and you may have other rights which vary from state to state. This water conditioner is manufactured by North Star Water conditioning, PO Box 64310, St.Paul, MN 55164-4310.